Here is Jon Carroll today. I do wonder sometimes why we take it. As he says, they think they can run their ads telling us they care about us, and we somehow believe it as we are on hold and hold and hold. I have to go through a system to make an appointment with my doctor. It tells me how many people are ahead of me in the queue. Finally, it says if I leave my name and number someone will get back to me before the end of the day. Of course, they never do.