Here is Jon Carroll today. I do wonder sometimes why we take it . As he says, they think they can run their ads telling us they care about us, and we somehow believe it as we are on hold and hold and hold. I have to go through a system to make an appointment with my doctor. It tells me how many people are ahead of me in the queue. Finally, it says if I leave my name and number someone will get back to me before the end of the day. Of course, they never do. http://www.sfgate.com/columnists/carroll/